Shipping Policy

Shipping Policy 

Processing time

  • Orders are processed within 3 business days after payment confirmation (excluding weekends and public holidays).
  • Processing includes order verification, quality check, and packaging.

Shipping time

  • Standard shipping to African destinations: 12–14 business days from the date the order leaves our warehouse (after processing).
  • Business days exclude weekends and local public holidays at origin and destination.

Shipping methods & tracking

  • We ship via trusted international carriers and regional partners. Carrier and service may vary by country.
  • A tracking number will be emailed once your order ships. Use this to monitor progress and estimated delivery.

Shipping costs

  • Shipping fees are calculated at checkout based on weight, dimensions, destination country, and chosen service.
  • Free-shipping promotions to Africa (if offered) will be shown at checkout and apply only to eligible orders.

Customs, duties & taxes

  • Import duties, taxes, and customs clearance fees may apply depending on the destination country. These fees are the buyer’s responsibility unless otherwise stated.
  • Customs processing can add extra time to delivery; we are not responsible for delays caused by customs authorities.

Address accuracy

  • Please provide a complete, accurate shipping address, including postal code and phone number. We are not responsible for delays or non-delivery due to incorrect addresses.
  • If a carrier returns an undeliverable package due to an incorrect address or refusal, additional reshipment fees will apply.

Lost, damaged, or delayed packages

  • If tracking shows loss or significant delay, contact us at [email@example.com] within 30 days of the expected delivery date so we can assist with a carrier claim.
  • For damaged items, keep packaging and take photos. Report damage within 7 days of delivery for assistance.

Partial shipments

  • Orders may ship in multiple packages. You will receive separate tracking numbers if so.

Expedited shipping

  • Expedited options may be available for select destinations at an additional cost. Delivery time will be shown at checkout.

Returns & exchanges

  • Returns and exchanges are subject to our Return Policy. International return shipping costs are generally the customer’s responsibility unless the return is due to our error or a defective item.
  • Contact customer support for return authorization and detailed instructions.

Contact

  • Questions about shipping 
    Email: support@wellify.store

Notes/Disclaimers

  • Estimated delivery windows are guides and not guaranteed. Delays may occur due to carrier issues, customs, holidays, or force majeure.