Return Policy

Brill Business pty Ltd trading as Wellify  Return & Refund Policy

1. Overview We want you to be happy with your purchase. If you’re unsatisfied, you may return most items within [30] days of delivery for a refund, store credit, or exchange, subject to the terms below.

2. Eligibility

  • Items must be returned in new, unused condition with original packaging, tags, and any included accessories.
  • Final-sale, clearance, personalized, or intimate items cannot be returned unless defective.
  • Proof of purchase (order number or receipt) is required.

3. Return Timeframe All return requests must be initiated within [30] days of delivery. Requests made after this period may be refused or offered store credit at our discretion.

4. Return Process

  • Contact us at [support@wellify.store] or to request a return authorization (RA) within the return timeframe.
  • Include your order number, reason for return, and photos if item is damaged or defective.
  • We will provide return instructions and a return shipping label (if applicable).
  • Ship the item back within [7–14] days of receiving the RA.

5. Shipping & Return Costs

  • If the return is due to our error (wrong item, damaged, or defective), we will cover return shipping costs.
  • For buyer’s remorse or size/fit returns, the customer is responsible for return shipping and any original shipping charges, unless otherwise stated.
  • We recommend using a trackable shipping method; we are not responsible for lost returns.

6. Refunds & Processing

  • Once we receive and inspect the returned item, we will notify you and process your refund within [5–10] business days.
  • Refunds will be issued to the original payment method. Original shipping charges are non-refundable except when the return is our error.
  • If you selected store credit or exchange, it will be issued/processed within [3–5] business days after inspection.

7. Exchanges

  • Exchanges for size or color are handled like returns; please indicate desired replacement in your RA.
  • If a replacement is not available, we will offer a refund or store credit.

8. Damaged or Defective Items

  • Inspect your order upon arrival and contact us immediately if an item is damaged, defective, or incorrect.
  • Provide order number, description, and photos. We will arrange a replacement or refund and cover return shipping if applicable.

9. International Returns

  • International customers are responsible for return shipping, customs, and duties unless the return is due to our error.
  • Refunds may be subject to additional processing time and fees.

10. Changes to Policy We may update this policy; changes will be posted on our website with the effective date.